Kay Jewelers Outlet in Rosemont, IL Open now

Reviews about Kay Jewelers Outlet

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  November 13, 2019, by Rocelle Hernandez
  I'm beyond disappointed and upset with the type of customer service my fiancé and I received from this store. We put our wedding bands on layaway - mine on June 2016 and his December 2016. There's a certain style on my engagement ring that we were worried that the matching wedding band will no longer be sold by the time we get married. We've been making payments to the best of our abilities (it's not easy paying for a wedding!) and missed a month or two after the holidays. However, we came back to the store March 2017 and I made a payment that will make up for the previously missed payments and there was no problem. When we came back earlier this month to make another payment - they couldn't find our rings and supposedly the orders were "cancelled." They couldn't give us a reason as to why our orders were even cancelled to begin with, when we were literally there 3 weeks prior making our March payment. The other thing is, on top of the fact our rings were missing, they're still trying to make a sale by offering me another wedding band (the top band that goes with the engagement ring - I only bought the bottom band). And clearly, my fiancé and were already upset, and the manager states, "You look upset." I mean, what do you expect us to be? Happy, with the fact that our rings were missing? If we hadn't gone in on April, we would never be made aware of the fact our rings were "cancelled." Finally, we bought my band there and then - full payment - and the manager stated she will call me personally when my ring came in. You'd think they'd pay more attention since they messed up pretty badly, but no. I had to call myself to make sure it is in. I never got any calls telling me my ring was in the store ready for pickup. Once I pick up my ring, that'd be the last time I'd ever set foot on this particular Kay branch.